Return & Refund Policy

Last Updated: 30-09-2026

1. Introduction

At New Edge Hub FZE LLC (“New Edge Hub,” “we,” “us,” or “our”), we want customers to have a clear understanding of the process for returns and refunds. This Return & Refund Policy explains how to raise a request, the conditions that may apply, and the information needed to help us review your case.

2. Eligibility for Returns

Return eligibility depends on the product purchased, its condition, and the circumstances of the request. Before sending an item back, please contact our team and wait for instructions regarding the next steps.

The product may need to be unused, in its original condition, and returned with relevant packaging or accessories.

Some products may be excluded from return due to their nature, hygiene considerations, customisation, or other applicable restrictions.

A return request may be declined if the applicable requirements are not met.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, contact our team as soon as possible. Include your order details and clear photographs or other information that may help us assess the issue.

We will review the information provided and explain the available resolution based on the circumstances and applicable policy requirements.

4. How to Request a Return

To start a return request, contact our support team with the information below:

·                  Order number or purchase reference

·                  Name and contact details used for the order

·                  Product name and reason for the request

·                  Photographs or supporting details, where relevant

·                  Please do not send an item to an address without receiving return instructions from our team.

5. Return Shipping

Return delivery arrangements and responsibility for return shipping costs may depend on the reason for the return and the outcome of our review. Our team will provide the applicable instructions before the item is sent back.

6. Refund Review and Processing

Once a returned item or supporting information has been reviewed, we will communicate whether the request is approved and explain the next steps. If a refund is approved, the amount and processing method may depend on the original payment method and applicable deductions or conditions.

The time taken for the funds to appear may also depend on the payment provider or financial institution.

7. Non-Refundable or Excluded Items

Certain products or order circumstances may not qualify for a return or refund. Any applicable exclusions should be confirmed and clearly listed before this policy is published.

8. Order Cancellation

If you want to cancel an order, contact our team as quickly as possible. Cancellation may not be possible once an order has entered processing, been dispatched, or reached another stage where changes can no longer be made.

9. Exchanges and Replacements

Where applicable, an exchange or replacement may be considered depending on product availability, the reason for the request, and the outcome of our review. Contact our team for guidance before returning an item.

10. Contact Us

If you have a question about a return, refund, damaged item, or order cancellation, please contact our team using the details below.

Business Name: New Edge Hub FZE LLC

Email: info@newwdgehub.com

Address: 15b 79a Street, Mirdif, Dubai