Shipping & Delivery Policy

Last Updated: 30-09-2026

1. Introduction

At New Edge Hub FZE LLC, we aim to make your shopping experience as convenient and straightforward as possible. From placing your order to receiving your products, we want you to have clear information about our shipping and delivery process.

This Shipping & Delivery Policy explains how we process orders, arrange deliveries, communicate delivery updates, and handle common delivery-related situations.

By placing an order through our website, you acknowledge the terms and information outlined in this policy.

2. Order Processing

Once you place an order through our website, our team will begin processing it. The processing stage may include reviewing your order details, confirming product availability, preparing the items, and arranging dispatch.

The order processing process may involve:

  • Reviewing the information submitted during checkout.
  • Confirming product availability.
  • Preparing and packaging the ordered items.
  • Verifying delivery details where necessary.
  • Coordinating with the relevant delivery or logistics provider.
  • Sharing order or dispatch updates when available.

Please note: An order confirmation indicates that we have received your order. It does not necessarily mean that your order has already been dispatched.

Processing time may vary depending on product availability, order volume, operational requirements, and the delivery arrangements applicable to your order.

3. Delivery Areas

We offer delivery to locations supported by our available shipping and logistics arrangements.

Delivery availability may depend on:

  • The destination address.
  • Product type and size.
  • Delivery service availability.
  • Restrictions imposed by the logistics provider.
  • Other operational or location-specific requirements.

Customers should provide a complete and accurate delivery address during checkout. If a particular location cannot be served, our team may contact the customer to discuss the available options.

For information about delivery availability in your area, please contact our support team before placing an order.

4. Delivery Timelines

Delivery timelines may vary depending on the destination, product availability, order processing time, delivery method, and logistics provider.

Any estimated delivery timeline displayed on our website, during checkout, or in an order-related communication should be treated as an estimate unless a specific delivery commitment has been confirmed.

Delivery may take longer during:

  • Public holidays.
  • Promotional campaigns.
  • Peak shopping periods.
  • Unexpected increases in order volume.
  • Adverse weather conditions.
  • Logistics or transportation disruptions.

We will make reasonable efforts to support the delivery process and provide updates when relevant information becomes available. However, estimated delivery dates cannot always be guaranteed because some stages of delivery are managed by third-party service providers.

Confirmed delivery timelines and destination-specific details should be added once the business has finalised its delivery arrangements.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated to the customer before the order is confirmed.

Shipping costs may depend on factors such as:

  • Delivery destination.
  • Product dimensions and weight.
  • Order size.
  • Selected delivery method.
  • Special handling requirements.
  • Any applicable delivery restrictions.

Customers are responsible for reviewing the final order total, including shipping charges, before completing the purchase.

If additional delivery costs arise due to an incorrect address, special delivery request, repeated failed delivery attempts, or another customer-related circumstance, our team may contact the customer before proceeding.

The business should confirm whether shipping is free, charged separately, calculated by location, or determined through another pricing structure before publishing this policy.

6. Delivery Address Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

Depending on the destination, the required information may include:

  • Recipient’s full name.
  • Building or property details.
  • Street and area information.
  • City and postal code, where applicable.
  • Active phone number.
  • Additional delivery instructions, where required.

Please review your delivery information carefully before confirming your order.

If you need to change your delivery address, contact our team as soon as possible. We will assess the request based on the current status of your order.

Address changes may not be possible once an order has been packed, dispatched, or transferred to a delivery provider.

New Edge Hub cannot guarantee successful delivery when an incomplete, inaccurate, or incorrect address has been provided.

7. Dispatch and Tracking

Where tracking services are available, customers may receive a tracking number, dispatch notification, or delivery update through the contact details provided during checkout.

Tracking information is managed or supplied by the relevant delivery provider. In some cases, tracking details may take time to appear after an order has been dispatched.

If your tracking information has not updated, appears incorrect, or is not available, you may contact our support team for assistance.

Our team may need to coordinate with the delivery provider before providing further information about the shipment.

The business should confirm whether tracking is available for all orders or only selected shipments.

8. Delivery Attempts

The delivery provider may attempt to deliver your order to the address provided during checkout.

Delivery may be unsuccessful if:

  • The recipient is unavailable.
  • The delivery address is incomplete or incorrect.
  • The delivery location is inaccessible.
  • The recipient refuses to accept the order.
  • The delivery provider cannot safely complete the delivery.
  • The delivery location is closed or unavailable.

Depending on the circumstances, the delivery provider may arrange another delivery attempt, request additional instructions, hold the shipment for collection, or return the order to the sender.

Customers should remain available at the provided delivery address or arrange for an authorised recipient where appropriate.

Additional delivery arrangements or charges may apply in cases involving repeated failed delivery attempts or incorrect delivery information, subject to the applicable circumstances and business policy.

9. Delayed Deliveries

Although we aim to support timely delivery, delays may occur due to circumstances beyond our reasonable control.

These circumstances may include:

  • Severe weather.
  • Public emergencies.
  • Transport or logistics disruptions.
  • Public holidays.
  • Unexpected order volumes.
  • Technical or operational issues.
  • Incorrect or incomplete address information.
  • Delays caused by third-party delivery providers.
  • Regulatory or customs-related procedures, where applicable.

If we become aware of a significant delivery delay, we will make reasonable efforts to provide relevant information or assist with the next available step.

However, New Edge Hub cannot be held responsible for delays caused by circumstances outside our reasonable control.

10. Damaged, Missing, or Incorrect Items

We recommend checking your order as soon as reasonably possible after delivery.

If your order arrives damaged, contains missing items, or includes a product different from what you ordered, please contact our support team promptly.

To help us review your concern, we may request:

  • Your order number.
  • A description of the issue.
  • Photographs of the delivered product.
  • Photographs of the packaging and shipping label.
  • Other information relevant to the order.

Where possible, please retain the original packaging and the delivered item until the issue has been reviewed.

Any applicable replacement, return, or refund will be assessed according to our Return & Refund Policy, the circumstances of the order, and applicable legal requirements.

11. Orders Marked as Delivered

If your order is marked as delivered but you have not received it, please contact us as soon as possible.

Before we initiate a delivery review, we may ask you to check:

  • Whether another household member received the order.
  • Whether the package was left with building reception or security.
  • Whether an authorised recipient accepted the delivery.
  • Whether the delivery provider left the package in an alternative permitted location.
  • Whether the delivery address provided at checkout was correct.

We may coordinate with the relevant delivery provider to review the delivery status and available confirmation details.

12. Order Changes and Cancellations

If you want to change or cancel an order, please contact our support team as soon as possible after placing it.

We will assess your request according to the order’s current status.

Changes or cancellations may not be possible once the order has been:

  • Prepared for dispatch.
  • Packed.
  • Dispatched.
  • Transferred to a delivery provider.
  • Delivered.

Returns, refunds, and cancellation eligibility are subject to our Return & Refund Policy and any applicable terms communicated during the purchase process.

13. Third-Party Delivery Providers

We may work with third-party courier, logistics, or delivery providers to fulfil customer orders.

These providers may manage certain parts of the delivery process, including shipment transportation, delivery scheduling, tracking updates, and delivery attempts.

Delivery providers may have their own operational procedures and service limitations. While we may assist with delivery-related concerns, route planning, delivery attempts, and other operational decisions may remain under the provider’s control.

Customers should follow reasonable delivery instructions and respond promptly when the delivery provider requires additional information.

14. Customer Responsibilities

Customers can help ensure a smooth delivery experience by:

  • Providing accurate delivery details.
  • Entering an active and reachable contact number.
  • Reviewing order confirmation information.
  • Monitoring available delivery updates.
  • Remaining available to receive the order or arranging an authorised recipient.
  • Responding promptly to delivery-related queries.
  • Inspecting delivered items after receipt.
  • Reporting damaged, missing, or incorrect items without unnecessary delay.

Providing incorrect information or failing to respond to delivery-related communication may affect the successful delivery of an order.

15. Contact Us

If you have questions about your order, shipping charges, delivery timelines, tracking information, or a delivery issue, our team is available to assist you.

Customer Support

  • Email: info@newwdgehub.com
  • Mobile: 0507417593
  • Phone / WhatsApp: 043215399
  • Address: 15b 79a Street, Mirdif, Dubai

When contacting us about an existing order, please include your order number and the name used during checkout. Providing a clear description of your concern will help us review your request more efficiently.

16. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery arrangements, business practices, services, or applicable requirements.

Any revised version will be published on this page with an updated revision date.

We encourage customers to review the policy available on our website when placing an order.